How we handle information.

1. Who this policy applies to

This policy covers the My Yunnan Guide website, WhatsApp and email inquiries sent to us, and any trip-planning communication you choose to continue with us.

2. Information we may handle

• Contact details and trip information you voluntarily send, such as travel dates, interests, group size, and preferred pace.
• Basic technical information needed to operate and secure this website.

You do not need to provide passport, payment, medical, or other sensitive details to begin a conversation. If information about meal, prayer-stop, accessibility, or health needs is required later, we will explain why it is needed and request any additional consent required by law.

3. Why we use information

We use information to respond to inquiries, organize itinerary consultation, maintain website security, prepare suitable route suggestions, and improve our website and service.

4. WhatsApp and cross-border processing

If you choose WhatsApp, your use is also governed by WhatsApp's own terms and privacy policy. WhatsApp and its providers may process information in countries or regions outside your location. You can instead email us. We may use necessary technical providers to operate the website, but we do not sell your information.

5. Sharing with a travel service provider

If you decide to continue toward a booking, we may share relevant trip details with the travel service provider after identifying the intended recipient and asking for your agreement. Your quotation and contract will identify the provider responsible for your booking.

6. Retention, security, and your choices

We retain information only as long as reasonably needed for the purposes above and apply access controls and least-privilege practices. Routine inquiry records are normally reviewed for deletion or anonymization within 12 months after the last interaction, unless an ongoing service or law requires longer retention. You may ask us to access, copy, correct, restrict, or delete information you sent to us, withdraw consent, or ask how cross-border processing applies, subject to legal retention requirements.

7. Optional advertising measurement

With your permission, we use TikTok Pixel on our English and Chinese homepages to measure visits and clicks on WhatsApp buttons. TikTok receives browser and device information, page and referral addresses, event times, and cookie or advertising click identifiers to measure advertising and help us reach interested visitors. A button click does not tell us whether you sent a message or booked a trip.

You can decline, or change your choice using “Cookie choices” in the footer. Declining does not affect browsing or contacting us. We do not send your WhatsApp message contents, travel requests, contact details, or account authorization codes through this website integration. TikTok may process measurement information outside your country; see its privacy policy.

8. Contact

For privacy, access, or deletion requests, email contact@myyunnanguide.com or message WhatsApp +86 135 7848 5886.